At NUVÉA, your satisfaction means everything to us.
We’re here to make your experience simple, transparent, and stress-free — from checkout to delivery and beyond.
Have a question about your order, product use, or skincare routine?
Our team is available 24/7 to help.
You can reach us anytime at support@nuveaskin.shop, and we’ll respond as quickly as possible.
If your order isn’t what you expected, we offer easy, no-hassle returns.
You may return unopened and unused products within 30 days of delivery for a full refund.
Please contact us before returning your item so we can guide you through the process smoothly.
To start a return, email support@nuveaskin.shop with your order number and the reason for your return.
Once we receive your request, you’ll receive clear instructions and a prepaid return label if applicable.
After your return is received and inspected, we’ll notify you by email.
Refunds are issued to your original payment method within 8–10 business days, depending on your bank or payment provider.
If you haven’t received your refund after 10 business days, please contact us — we’ll be happy to help confirm the status.
If an item arrived damaged or incorrect, please contact us immediately at support@nuveaskin.shop.
We’ll make it right with a replacement or refund — no extra cost and no questions asked.
Our standard shipping times and rates vary depending on your location.
All orders are processed promptly, and tracking information is provided once your order ships.
If you need help locating your order, simply email us with your order number.
Whether you’re checking on an order or need help choosing a product, we’re always here.
Reach out anytime — our promise is responsive, human support from a team that cares.
Email: support@nuveaskin.shop
Hours: 24/7 Online Support